Clinical Standards

Licensed facility and clinicians

• Healthcarebia is the trading name of Healthcarebia Home Health Care Centre LLC, licensed by the Dubai Health Authority (DHA) as a Home Healthcare Center, Facility Licence 8392742.
• Medical Director: Ivy Hortilano, Registered Nurse, DHA licence 00171859-004.
• General Practitioner: Dr Sabeen Iqbal, DHA licence 00156586-007.
• Every visit is carried out by a DHA-licensed doctor or nurse.

Meet our clinical team.

Assessment before treatment

• Every IV drip starts with a short clinical assessment of your health history, so our team can confirm the drip suits you.
• Before treatment, our team checks your medical history and any medicines you take, and will tell you if a drip is not suitable or if you should see a doctor first.
• At a doctor visit, the DHA-licensed doctor carries out the consultation and decides on any treatment or prescription.
• Prescribed injections are given only under a valid, patient-specific prescription, which our clinical team reviews before booking.

Formulations and medicines

• We use formulations approved by our Medical Director, from licensed suppliers, prepared freshly for every visit.
• Your nurse stays with you throughout an IV infusion.
• Prescriptions are issued only where clinically appropriate, within the doctor's professional scope.

Laboratory testing

• Samples are collected at your address by a DHA-licensed professional.
• Samples are analysed by ISO-certified partner laboratories.
• Results are delivered digitally, many within 12 to 24 hours, with optional medical follow-up.
• A test result on its own is not a diagnosis. If you have symptoms or abnormal results, please discuss them with a doctor.

Records and privacy

• As a DHA-licensed facility, our records are connected to NABIDH, Dubai's health information exchange.
• Lab reports are delivered through encrypted digital delivery.
• Care is provided discreetly at the address you choose: your home, hotel or office.

Emergencies

Our services are for non-emergency care. For a medical emergency such as chest pain, severe shortness of breath, heavy bleeding, stroke symptoms, loss of consciousness or major trauma, call 998 for an ambulance immediately.

Prices and payment

• Your total is confirmed before your booking, with no undisclosed charges afterwards.
• Healthcarebia does not currently accept insurance plans, so you are billed directly.

See also our patient rights, cancellation and refund policy and terms and conditions.